Privacy Policy

1. General

Solid Digital B.V., located at Franciscusweg 219, 1216 SE Hilversum, registered with the Chamber of Commerce under number 90049101; (hereinafter: “Solid Digital”) believes that the protection of privacy is extremely important. Solid Digital wants to inform, respect and give its customers and the users of its services as much as possible over what happens to their data. Solid Digital wants to manage and use its customer data securely and respectfully to better serve its customers and provide the best possible experience. Solid Digital therefore starts from the principle that everyone should have control over their personal data. Below you'll find information about what data Solid Digital collects, why, how long, and how you have control over it.

Solid Digital invites you to take the time to carefully review this Privacy Policy, along with the Terms and Conditions and any other terms that may apply to its products and services.

2. Application of this Privacy Policy

This Privacy Policy applies to all our customers (current, past and future) and to all visitors to the Solid Digital website (s). The European General Data Protection Regulation 2016/679 of 27 April 2016 (“General Data Protection Regulation”), the Act of 8 December 1992 (“Privacy Act”), the Act of 13 June 2005 (“Electronic Communications Act”) and the accompanying implementing decrees, as well as any future amendments thereto, regulate the protection of your personal data.

Solid Digital strives to comply with its obligations and respect customer rights each time Solid Digital processes your personal data. For more information about this, Solid Digital would like to refer you to the website of the Data Protection Authority.

3. Processing of personal data and responsibilities

“Personal data” means any information about an identified or identifiable natural person (“data subject”), except that an identifiable natural person is considered to be a natural person who can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more elements that characterize the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

The personal data that Solid Digital collects and processes primarily concerns the data that the customer enters himself via the various pages of our website (s) and that Solid Digital obtains through your use of our website (s) and/or our products and/or services. Solid Digital acts as responsible for processing the personal data of its customers for the purposes described in this Privacy Policy.

This does not alter the fact that a Solid Digital customer has a number of obligations in connection with the processing of personal data that allow the customer to make use of Solid Digital's products and services. In this capacity, the customer must always receive the legally required permissions from the end users where necessary to process their personal data by Solid Digital to the extent necessary in the context of Solid Digital's products and services.

4. Purpose of processing personal data

Solid Digital processes personal data for various purposes, each time processing only the data that is necessary to achieve the intended purpose. This is how we use personal data:

When we have received permission
In the context of preparing or executing our contract
To comply with the legal or regulatory provisions to which we are subject
If Solid Digital has a legitimate interest in doing so, such as, as the case may be, conducting direct marketing, preventing fraud, managing internal administration or monitoring appropriate network and information security, in which case we will always strive to balance that interest and respecting the privacy of the person concerned

Subject to permission, where required, Solid Digital collects personal data for the following concrete purposes:

To process the request for our products and services

If you visit our website to collect information and/or make a request about our products and services or, for example, when you sign up for Solid Digital's newsletter, then Solid Digital needs at least your address details. All information that Solid Digital receives about you during this pre-contractual phase will only use it to provide you with the requested information in the way you want. Even if you finally decide to become a Solid Digital customer, Solid Digital will ask you for a number of personal data such as name, address, telephone number, email address, customer number, and Solid Digital will also assign certain information to you, such as login details.

To offer the best service and to inform you about usage options

Solid Digital uses personal data to set up, maintain and support products and services and for administrative purposes.

To inform about (new) products and services from Solid Digital

Solid Digital can use personal data to offer (in writing, by phone or electronically) new products, services or special promotions that Solid Digital believes may be of interest to you. You can opt out of these types of messages.

To monitor performance

Solid Digital may use personal data and consumer profiles to evaluate its products and services. This includes: asking for feedback about services (e.g. through market research), data we receive when answering customer questions, detecting fraud and quality assurance.

To comply with legal obligations

In many cases, Solid Digital is legally obliged to store and/or disclose certain personal data to government agencies, for example in light of general tax and accounting obligations. As part of a police or judicial investigation, Solid Digital may be required to disclose certain data to the necessary authorities in a confidential manner.

To keep track of studies, tests and statistics, for trend analysis, among other things

Solid Digital can use anonymous, aggregated data, for example, to report internally and externally about the use of its services. The data used for this purpose cannot be traced back to a specific individual. The information that Solid Digital obtains from these analyses is used to evaluate the current product and service portfolio and Solid Digital's processes and to adapt them to new developments.

5. Personal data security

Solid Digital strives at all times to protect personal data and privacy, both in its physical offices and on the Solid Digital network. Solid Digital ensures appropriate organizational and technical measures to protect personal data.

Solid Digital's employees are trained to handle confidential data correctly. Privacy-sensitive projects also assess safety and the protection of personal data. Solid Digital uses various technical measures to protect personal data, including: password protection, hard disk encryption software, firewalls, antivirus, intrusion and anomaly detection and employee access controls.

If a data breach occurs with adverse consequences for personal data, the customer will be notified personally in the circumstances provided by law.

The number of Solid Digital employees who have access to personal information is limited and carefully selected. These employees are provided with access to personal information to the extent that they need that information to perform their duties properly.

Solid Digital websites sometimes include links to third party sites (social media) whose terms of use do not fall within the scope of this Privacy Policy. Please read their personal data protection policy carefully.

6. Providing data to third parties

Solid Digital does not sell personal data to third parties nor is it transferred to third parties unless:

This is necessary for our services

For some aspects of our products and services, we work with third parties or engage subcontractors. These third parties are always carefully selected and there is always an agreement between Solid Digital and this third party in accordance with applicable law. For example, Solid Digital uses domain name registration service providers, email service providers, SSL certificate providers, cloud connect service providers, and site builder service providers. If you purchase an (online) product or service from Solid Digital from a manufacturer or supplier located outside the European Union, additional measures may be required to ensure the security of personal data, such as certification under the EU-US Privacy Shield and/or a processing agreement with model clauses drawn up by the European Commission.

There is a legal obligation

For this purpose, Solid Digital refers to point 4 of this Privacy Policy.

There is a legitimate interest for Solid Digital or the third party involved

This only happens if the interests or fundamental rights and freedoms of the person concerned are not overridden.

Solid Digital has received permission from the person concerned

If Solid Digital would otherwise provide personal data to third parties, this will be done with an explicit communication explaining the third party, the purposes of the transfer and processing. Where required by law, Solid Digital receives explicit and unambiguous consent from the data subject. The person concerned also always has the option to object (see below).

With regard to the international transfer of personal data, Solid Digital protects all personal data in accordance with the level of protection required by European regulations. In some cases, Solid Digital uses anonymous, aggregated data for commercial purposes or external reporting. This data can never be traced back to a specific individual.

7. Rights of the “data subject”

You can exercise a number of rights with regard to the processing of your personal data with respect to Solid Digital, to the extent that you have those rights under applicable law.

You can exercise these rights by using the contact details listed under point 10 of this Privacy Policy. Solid Digital will respond to such requests and whether or not to comply with such requests in accordance with applicable law and, in principle, within a period of one (1) month, also in accordance with applicable law.

To exercise your rights, and to prevent any unauthorized disclosure of your personal data, you must provide us with proof of your identity. We therefore ask you to preferably add a copy of the front of your identity card to your application. The request can be sent to the information listed under point 10 of this Privacy Policy. If you consider this necessary, you can also contact or file a complaint with the Data Protection Authority.

Right to object

For reasons related to your specific situation, you have the right to object at any time to the processing of your personal data that is based on Solid Digital's legitimate interest. If you object, Solid Digital will stop processing that personal data unless Solid Digital demonstrates compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or that are related to the establishment, exercise or defense of legal claims.

Right to access and transparency

You have the right to (free) access to your own data and to receive a copy of this personal data. You can also ask us:

Whether we process your personal data
For what purposes we process it
What categories of personal data we process
What categories of third parties do we share your personal data with
What is the origin of the processed data
What rights you have

Right to rectification and data deletion

As a data subject, you have the right to have incomplete, incorrect, inappropriate or outdated personal data corrected or supplemented. In any case, to keep your details up to date, we request that you notify us of any changes, such as in the event of a move. You also have the right, without unreasonable delay, to have your personal data deleted if and to the extent that:

The personal data is no longer necessary for the purposes
There is no longer a legal basis
You object to the processing, and there are no prevailing compelling legitimate grounds for the processing by Solid Digital
The personal data has been processed unlawfully
The personal data must be deleted in order to comply with a legal obligation incumbent on Solid Digital.

Solid Digital will send you a confirmation message after executing a deletion request. In case of partial deletion, Solid Digital will also explain why the request could not be fully complied with. Depending on the nature of the request, some services may no longer be offered by Solid Digital. Solid Digital also cannot always delete all requested data, for example to comply with legal obligations (for example, to comply with accounting and tax obligations, Solid Digital is required to keep billing information for a maximum of 7 years).

Right to restrict processing

As a data subject, you also have the right to obtain from Solid Digital the restriction of the processing of your personal data, if and insofar as one of the following elements applies:

You dispute the accuracy of the personal data, in which case processing will be restricted for a period of time that allows Solid Digital to verify its accuracy
The processing is unlawful and you oppose the deletion of the personal data and request the restriction of its use instead.
Solid Digital no longer needs the personal data for processing purposes, but you need it for the establishment, exercise or defense of legal claims
You have objected to the processing pending an answer to the question whether Solid Digital's legitimate grounds outweigh those of the data subject. In case of restriction of processing, the data may still be stored by Solid Digital.

Right to data portability

For personal data that (i) is processed in the context of the execution of the agreement, (ii) provided by yourself and (iii) processed via automated procedures, you, as the data subject, have the right to obtain this data from Solid Digital in a structured, common and machine-readable form, as well as to request Solid Digital to transfer that data directly to another party, if this is technically possible, if you wish to switch to another provider.

8. Objection periods

Solid Digital stores and processes your personal data for as long as necessary to achieve the purposes described in point 4. The retention period can therefore vary by purpose, for example to comply with legal obligations (for example, to meet our accounting and tax obligations, Solid Digital is required to keep billing information for a maximum of 7 years) or out of the legal need to keep certain data as evidence in case of disputes, up to 10 years after termination of your contract. Of course, this archived data is only accessible to a limited extent.

9. Website & cookies

In addition to the information that you voluntarily share with Solid Digital when using our websites, Solid Digital also uses cookies and other technological means to collect data.

Sites

All information, whether in the form of text, files, images or any other form, is provided by Solid Digital for informational purposes only. Any interested person may take note of this information, but Solid Digital reserves the right to change the rules and conditions regarding access to the use of the website or to restrict the entire website or parts of it at the time it seems appropriate, without any prior warning.

Access to such private areas of the website may be dependent on the provision of information by the visitor/user of the website. The visitor/user who provides this information expressly agrees that this information becomes the property of Solid Digital and that by simply communicating information to Solid Digital, the latter is expressly authorized to use information in accordance with the Privacy Policy. Providing access to the protected part of the Solid Digital website by using usernames and passwords can be changed or refused by Solid Digital at any time without this leading to any compensation.

Cookies

Our website uses cookies or similar technologies that store and/or read information on the device (for ease of reading, all such techniques are referred to here as “cookie”).

10. Contact details

Any question or request regarding personal data or this Privacy Policy can be addressed at any time to:

Solid Digital B.V.
219 Francis Street
1216 SE Hilversum
‍info@soliddigital.nl
035 203 13 16

11. Changes

Solid Digital reserves the right to amend this Privacy Policy. Changes will always be published on this website prior to their entry into force. It is recommended that you check this Privacy Policy regularly so that you are aware of these changes.