Environmental complaints application for environmental services
The Environmental Complaints Application has been specially developed for environmental services to process environmental complaints, business reports and unusual occurrences quickly and efficiently. Dynamic workflows ensure that reports are sent directly to the right therapist or department. A mobile app supports field workers, while standard templates make feedback more efficient. All data is bundled into actionable insights and management reports, with connectivity options for internal and external systems.
The Environmental Complaints Application is already being used by, among others:
Collecting and dealing with environmental reports more efficiently?
Processing environmental complaints requires a lot of capacity within an organization. The specially developed Environmental Complaints Application streamlines this process, allowing reports to be dealt with faster and more efficiently.
Efficient reporting and handling of environmental complaints
The Environmental Complaints Application streamlines the reporting and handling of environmental complaints and business reports within your environment department. The user-friendly application is fully adaptable to your organization, so that it can be seamlessly integrated into existing processes.
Reporting environmental complaints
With the Environmental Complaints Application, residents and companies can easily report environmental complaints, business reports and unusual occurrences via a user-friendly mobile app, an online form, or via integration with existing systems. The reporting system is accessible, flexible and always available.
When reporting, additional data can be entered immediately, such as information about the suspected causative agent and relevant data. This includes wind direction, temperature (KNMI data), and the exact location, date and time of the inconvenience.
Handling environmental complaints
Not only will you receive a more complete notification thanks to additional information, such as the likely cause and weather data (e.g. wind direction). In addition, reports, for example based on geo-location, can be assigned to specific departments. There are also various options, such as a standard message for feedback to the reporter.
In addition, the application offers various options for efficient processing, such as standard messages for feedback to the reporter. Various standard reports are also available within the application and data can be visually combined into a map view.
For therapists who are on picket duty or who work outside the house, there is a mobile app that always keeps them up to date with the latest developments.
Practical applications
Curious about which organizations use Street View Online? Below are some practical examples of completed projects in which Straatbeeld Online has contributed as a solution.
Flexible integration and legal compliance
Can be set up according to the organization's processes
Do you use specific processes that differ from the application? The application can be configured in various ways so that it also matches your processes and systems. The system also fits into the ICT structure of a government organization.
Municipalities, provinces and other stakeholders
Municipalities and provinces are the client for carrying out VTH tasks. That is why it is important that environmental services can easily provide insight into the number of reports and their handling. Clients get access to relevant reports via an online customer portal.
AVG & Archives Act
The Environmental Complaints Application fully complies with the AVG legislation and has been developed according to the “Privacy by Design” principle. There are various built-in functions to continuously monitor privacy. In addition, the archiving and destruction of reports is carried out in accordance with the latest legislation thanks to the archiving module.
Proven in practice: daily use by environmental services
The Environmental Complaints Application is tailored to the specific requirements and wishes of environmental services and has proven itself in practice. Currently, four environmental services use it every day.
Charles Borchardt
MKC/OMWB Coordinator
Get a personalized demo
Reporting and dealing with environmental complaints can be a complex and time-consuming process. The Environmental Complaints Application offers an efficient solution that streamlines and simplifies this process.
Curious about how the Environmental Complaints Application can support your organization? Feel free to fill out the contact form and receive more information as well as a personalized demo.
